The company is based in Strängnäs. The company's postal address is Nicandergatan 1 1002 64530 Sweden.
If you want to get in touch with us, send an email to [email protected] with your case and your contact information and we will get back to you shortly.
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, invoicing and delivery address.
If there is any error in the order confirmation, you must contact us immediately via email to [email protected].
Our normal Handling time: 1-3 business days. NOTE! Orders on weekends are sent no later than the following Monday.
Delivery time: 4 to 14 business days.
If delivery delays occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected].
All prices in the store are stated in USD.
We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.
When you buy goods on the website, you as a customer have a statutory 30-day right of withdrawal that applies from the time you receive an item that you have ordered.
5.1 When you exercise your right of withdrawal:
You must announce that you regret it. The message must be sent to us [email protected]. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the legal 30 days after the notice of recall.
You are responsible for return shipping, delivery and condition of the products upon return, the products must therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when it is used or damaged.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
Products that have the character of a sealed audio or video recording and where the seal has been broken by you.
Specially made product, which has been tailored especially for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly approved that the service is started without the right of withdrawal.
Complaints and grievances
We inspect all products before they are sent to you. Should the product still be damaged or delivered incorrectly when it arrives, we undertake in accordance with current consumer protection legislation to correct the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to [email protected] where you enter your name, address, e-mail address, order number and a description of the error.
If we do not succeed in correcting the error or delivering a similar product, we will refund you for the defective product I need with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not incorrect in a decision with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labour dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that change by the respective supplier and other factors beyond our control.
We reserve the right to make printing errors on the website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Information about cookies
According to the Electronic Information Act, visitors to a website must for information purposes be informed that cookies are used. The information in the cookie can be used to track and use browsing. Cookie is a small text file that you see on the website