When you buy goods on the website, you as a customer have a statutory 30-day right of withdrawal that applies from the time you receive an item that you have ordered.
1 When you exercise your right of withdrawal:
You must announce that you regret it. The message must be sent to us [email protected] In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the legal 30 days after the notice of recall.
You are responsible for return shipping, delivery and condition of the products upon return, the products must therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when it is used or damaged.
2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
Products that have the character of a sealed audio or video recording and where the seal has been broken by you.
Specially made product, which has been tailored especially for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly approved that the service is started without the right of withdrawal.
Complaints and grievances
We inspect all products before they are sent to you. Should the product still be damaged or delivered incorrectly when it arrives, we undertake in accordance with current consumer protection legislation to correct the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
How do you proceed with a complaint?
Any errors and defects must always be reported to [email protected] where you enter your name, address, e-mail address, order number and a description of the error.
If we do not succeed in correcting the error or delivering a similar product, we will refund you for the defective product I need with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not incorrect in a decision with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Buyer pay return shipping.
Return Address :
Nicandergatan 1 1002
In Case of Refunds , Refunds sent by your chosen payment option.
PayPal/Stripe checkout refunds will be sent by PayPal./ Stripe
If you have chosen by Debit card or Credit card which is processed payment by Stripe. So refunded by stripe takes 7 to 8 business days to arrive in your bank account.